LugLess Support Plans are designed to supplement the support provided directly by our affiliated carriers. The support plans offer a bundle of support services at a discounted rate and they appeal to travelers with varying levels of support needs. If you are booking a return trip you must choose the same support plan for both legs of your trip. Some elements of the support plan can be purchased al-a-carte after the trip is booked (if booked within 48 hours of the first leg pickup date which we call the "Send Luggage Date")
Sending Luggage
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Drop Off
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You are responsible for taking your luggage to a local carrier location of your choice, at your convenience.
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Pickup by Carrier
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Carrier will be dispatched to your location where they will collect the luggage during an 8 hour window.
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Luggage Tags
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Self Print
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You will print shipping labels from within your LugLess account and secure the labels to your luggage.
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Digital Labels
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We will provide you with a QR code in your LugLess account. Just have the carrier scan them and they'll take care of the rest, no printer required.
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Custom Tag
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We will send you custom luggage tags that securely attach around the handle of your luggage. No printer required.
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Customer Support
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No Support
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You can find answers to common questions in our help center (you're here already) or work directly with the carrier.
FedEx® Support -
1 (800) 463-3339
UPS® Support -
1 (800) 742-5877
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Email and Chat
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You will have email and chat support from our team of expert shipping specialists. During normal business hours you can expect a response within 4 hours and within 24 hours for messages received after hours.
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Phone
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You will have email, chat and phone support from our team of expert shipping specialists during our normal business hours. Outside of normal business hours you can expect a response within 24 hours.
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Luggage Tracking
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Carrier Tracking
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You will be provided with a link to track your luggage directly on the carrier's website.
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Enhanced Tracking
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Our advanced tracking algorithm will monitor your shipment for abnormalities and our team of logistics specialists work with you to take corrective action if necessary.
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Value Protection
$0, $200, $500, $700 - Each support plan comes with a different level of value protection for each piece of luggage in the shipment. Additional protection may be purchased after the trip is booked up to a maximum of $3500 per bag.
Delivery Guarantee
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No Guarantee
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The base support plan does not have an on-time delivery guarantee.
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Carrier Guarantee
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If any bag(s) are delayed and the delay is not related to factors reasonably outside LugLess control, then you will receive a $10 LugLess Account Credit.
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Full Guarantee
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If any bag(s) are delayed and the delay is not related to factors reasonably outside LugLess control, then you will receive a $20 LugLess Account Credit.
Check out the
fine print
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Trip Changes
A booking may not be able to be changed if a Custom Shipping Kit was sent or a Delivery by Carrier is scheduled. Please check your account for more info.
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Non-refundable
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There is a fee to make any changes to your trip and a fee to cancel your trip.
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Changeable
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There are no fees to change prior to the Send Luggage Date but there is a fee to cancel your trip.
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Refundable
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There are no fees to change or cancel prior to the Send Luggage Date.
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