When booking, you provide the details of your trip, and LugLess shows the total cost based on that information. As long as what is input accurately reflects what is shipped, no additional charges should be expected. In the event more is shipped than paid for, the carrier will collect the difference in the form of an adjustment. Carriers also have fees associated with changes made in transit, so any changes or corrections to an address may also result in an adjustment.
Pro Tip: Always confirm your trip details, including your size category! You can make changes to your booking right up until drop-off, or 24 hours before pickup.
Dimensional Adjustment
If you receive a dimensional adjustment, the carrier found that the size of your shipment exceeded the category chosen. Usually, overages are billed in accordance with the per-pound rate shown on your labels, however, if you exceed our largest category, you may be subject to additional fees.
Think the carrier got it wrong? Our team is here to help! Carriers utilize lasers and other tools to measure shipments, and we know they can sometimes make mistakes. For the fastest resolution, follow these steps:
- Measure your shipment.
- Confirm the correct category was chosen. Lugless provides a size calculator when booking, which you can also find here: https://app.lugless.com/calculator
- If you believe the correct category was chosen and the adjustment is not warranted, submit your measurements to our team by filing a “billed incorrectly” claim within your account. We’ll do the rest of the work for you, including raising the dispute with the carrier directly.
Weight Adjustment
If you receive a weight adjustment, the carrier found that your shipment was heavier than expected. Weight overages are subject to the per-pound rate shown on your labels. Items are weighed multiple times throughout transit, and carriers will only issue the adjustment if they find the overage consistent at each stop. As such, we are unable to dispute these adjustments.
Want to avoid a weight adjustment? Ask the carrier to weigh your shipment before drop-off! You can also request a receipt for your records.
Address Correction
If you receive an address correction, the carrier found what was provided to be incomplete or incorrect. A forgotten unit, wrong zip code, mispelled town, or even incorrect formatting can prevent delivery. When these mistakes occur, your item is removed from transit until the carrier can obtain the correct information, resulting in additional charges.
Think the carrier got it wrong? Our team is here to help! Reach out to us and supply supporting evidence, like a utility bill, showing that what was provided to us was the full and correct address.
Residential Surcharge
If you receive a residential surcharge, your destination was marked as a business, but was actually a residence. Our carriers can deliver to residences, businesses, hotels, or carrier locations. All of these options come at differing prices, and it costs our carriers slightly more to ship to a residence.
Didn’t mean to mark your address as a company? The price is the same whether you add this during booking or receive an adjustment after delivery.