Winter shipping tips and tricks

Shipping during winter

LugLess makes shipping during the holiday/winter season look easy, but it can present challenges. To ensure a smooth experience, we recommend taking extra precautions during peak season. While our team handles most of this, we’ve compiled a list of helpful tips for shipping during this time of year. 

Plan ahead

If you’re shipping to a destination that can experience extreme weather, like a ski resort, we suggest shipping your items ahead of your arrival. In the event of a weather delay, this can ensure your item still arrives on time. Most hotels and resorts can hold your items without issue, however, we recommend confirming with them directly. 

Choose the correct category

When shipping skis or snowboards, it’s important to ensure the correct category is selected. To do so, we recommend utilizing our calculator tool. Please note, that boot bags do ship separately, usually with on Carry-on category. 

Pack for success

To ensure the safe delivery of your skis or snowboard, please follow proper packing procedures. You can check our tips and even watch a video to see how it’s done below: 

• Must be packed in either a soft-sided travel case, hard-sided travel case, or a box
• Use protective padding around the bindings 
• Secure your case shut with a lock or zip tie 
• Consider taping down or removing your bag's handle and/or straps to ensure a smooth shipping experience

• Helmets, goggles, and ski boots should never be shipped in a ski bag as they would not be adequately protected in transit

  
  

What to do in the event of a delay?

We can all agree that severe weather is the worst part of winter! Winter storms can ground planes and result in unsafe road conditions for our carriers. While these weather events are out of the control of LugLess and the carrier, our respective teams will do everything possible to avoid delays. As mentioned on the top of the page, allowing extra time for your item to arrive will also help ensure a timely delivery. 

In the event your shipment is impacted, we recommend contacting your carrier for the most up-to-date information. They will provide you with all the available options, but if you need a jumping-off point, we have listed some commonly asked questions below. Just provide them with your tracking number to get started: 

• When is the rescheduled delivery date for my package? What time of day will it be delivered?
• Can my luggage be held at a Customer Center for pickup? What day? What time?
• Can you upgrade/escalate my shipment for early delivery?

Our carriers have a network that spreads across the entire country, and weather conditions in one part of the country can result in a delay elsewhere. For example, if you are shipping your luggage from sunny southern California to the coast of Florida, you likely won't be seeing any snow on your trip. However, there may be a snowstorm in Colorado that stops the trailer your bags are moving on from passing through as scheduled.