Who should I contact for support?

LugLess Support

Until you have one of our shipping labels in your possession you should reach out to LugLess directly with any questions about booking, packing, or printing. This Help Center provides answers to almost any question you might have but you can also reach us on live chat or email. In order to keep our costs low LugLess only offers phone support to paying customers.

Operating Hours: Monday - Friday 9am - 5pm EST
Holidays Observed:  New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

Chat Support

During business hours, we offer near-live chat with one of our shipping experts, perfect for any question you may have. You can expect a response within 24 hours for messages received after hours.

Email Support 

Whether you are inquiring about a future booking or asking for an update on an existing order, you may contact us through our email support. During normal business hours you can expect a response within 4 hours and you can expect a response within 24 hours for messages received after hours.

Phone Support

If you have booked a trip then  log into your account and follow these steps for phone support:

My Account > Trips > View Trip > Other > Support

Carrier Support

After you have shipped your stuff, it is most efficient to get shipment status questions answered directly by the carriers.  Our carriers have 24/7 support for shipping related questions about drop off, pickup, transit, and delivery. 

UPS® Support