How do the support plans differ?
LugLess Support Plans are designed to supplement the support provided directly by our affiliated carriers. The support plans offer a bundle of support services at a discounted rate and they appeal to travelers with varying levels of support needs. If you are booking a return trip you must choose the same support plan for both legs of your trip. Some elements of the support plan can be purchased al-a-carte after the trip is booked (if booked within 48 hours of the first leg pickup date which we call the "Send Luggage Date")
|Drop Off||You are responsible for taking your luggage to a local carrier location of your choice, at your convenience.|
|Doorstep Pickup||Carrier will be dispatched to your location where they will collect the luggage during an 8 hour window.|
|Self Print||You will print shipping labels from within your LugLess account and secure the labels to your luggage.|
|Custom Tag||We will send you custom luggage tags that securely attache around the handle of your luggage. No printer required.|
|No Support|| You can find answers to common questions in our help center (you're here already) or work directly with the carrier.
FedEx® Support - 1 (800) 463-3339
UPS® Support - 1 (800) 742-5877
|Email and Chat||You will have email and chat support from our team of expert shipping specialist. During normal business hours you can expect a response within 2 hours and within 24 hours for messages received after hours.|
|Phone||You will have email, chat and phone support from our team of expert shipping specialist during our normal business hours. Outside of normal business hours you can expect a response within 24 hours.|
|Carrier Tracking||You will be provided with a link to track your luggage directly on the carrier's website.|
|Enhanced Monitoring||Our advanced tracking algorithm will monitor your shipment for abnormalities and our team of logistics specialists will take corrective action on your behalf if necessary.|
$0, $100, $300, $500 - Each support plan comes with a different level of value protection for each piece of luggage in the shipment. Additional value protection may be purchased after the trip is booked.
|No Guarantee||The base support plan does not have an on-time delivery guarantee.|
|Carrier Guarantee||If any bag arrives late, we will submit a claim with the carrier and if it is approved, you will receive a LugLess Account Credit equal to the approved claim amount.|
|Full Guarantee||If any bag that is shipped on-time arrives after the scheduled delivery date you will receive a LugLess Account Credit for the full amount of the delayed bag's transit charges.|
LugLess has a 48 hour blackout window. At no time can any changes be made to a booking within 48 hours of the Send Luggage Date, regardless of support plan.
|Non-refundable||There is a fee to make any changes to your trip and a fee to cancel your trip.|
|Changeable||There are no fees to change within 48 hours of the Send Luggage Date but there is a fee to cancel your trip.|
|Refundable||Our advanced tracking algorithm with monitor your shipment for abnormalities and our team of logistics specialist will take corrective action on your behalf if necessary.|