Interested in skipping drop-off and having your items collected directly? Schedule a pickup from your account now; otherwise, keep reading to ensure a successful pickup!
Though we’ve worked to make shipping as seamless as possible for you, there’s a lot happening behind the scenes! Your pickup is one stop on a tightly scheduled route for a single driver, who collects all the items that eventually fill their truck. To ensure a successful attempt, make sure to follow the steps below.
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How does pickup work?
If you have selected a support plan with luggage pickup or have opted to upgrade after booking, you are responsible for ensuring your luggage is prepared for the carrier. Here are a few pointers to keep in mind as your prepare for your pickup:
Pickup Checklist
- Attach your shipping labels to your package - Be sure to insert a copy of your shipping label inside as well Bring your item to the designated pickup area by 9 AM local time Keep your shipment ready throughout the entire pickup window (9 AM - 7 PM)
Best Practice
Make sure to confirm where your items should be left for the driver! This can vary depending on the location of the pickup.
Where should I leave my pickup for the driver?
Pickup from an apartment
Depending on the apartment building/complex, pickup locations can vary. If your complex has a concierge, mailroom, or leasing office that accepts your packages on your behalf, then you MUST leave your shipment there. If you have your packages delivered to your doorstep and don’t have these areas, then you should leave your luggage there.
Pickup from a single-family residence
The driver will pick up your shipment from the same door they deliver your packages to! You can either opt to leave your labeled items outside for the driver, or if you'll be home, please leave a note on your door to indicate any requests, such as "Ring doorbell for pickup."
Pickup from a college campus
All pickups from a college campus occur from a centralized mailroom for the safety of both the driver and students. Due to security restrictions, our carriers are not allowed to enter dorms at any college or university.
Pickup from a hotel
Upon checkout, please provide your luggage to hotel staff and ask them to bring it to their shipping and receiving location. Some hotels have a loading dock, while others may receive shipments right to the front desk. They'll know what to do!
Pickup from a summer camp
LugLess can schedule a pickup directly from a summer camp. Please verify the shipping address with the camp, as it may be different from the address used for driving directions. We recommend scheduling the pickup one business day after the camp session ends.
Pickup from a storage unit
While our carriers can pick up from storage facilities, drivers will not be able to access your unit directly. Your items must be ready with the labels attached at the front desk of the facility for it to be collected.
Note
You do NOT need to be present for pickup, and most users simply leave their luggage with a doorman or in a safe location at their home.
The pickup time varies by day and location, so please ensure your luggage is ready for pickup by 9 AM. In most locations, the pickup will take place between 10 AM and 4 PM. However, the carrier has an all-day pickup window that lasts until 7 PM.
How to schedule a pickup (if you don't have one)
If you selected our Extra support plan during booking, we will automatically schedule a pickup for your trip. However, you can opt to have your luggage picked up regardless of your support plan. Pickups can be scheduled directly through your LugLess account:
My Account > Trips > View Trip > Next Steps > I'd rather request a pickup
Note
All pickups must be scheduled at least 24 hours prior to the requested date
My pickup failed
Though most pickups occur on their first attempt, if your labels are not scanned, a second attempt will automatically be scheduled for the following business day at no charge. To avoid the same issue, make sure to follow the outlined steps above, and that you’re not making one of these common mistakes:
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Pickup at an apartment → Make sure to have your item in the designated area, which is the mailroom or leasing office.
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Driver did not call → Drivers are only permitted to use their phones in the case of an emergency. Unfortunately, they will be unable to call upon arrival.
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Pickup at a hotel → Confirm with the front desk where your shipment was left for the driver. Some locations may have a designated loading dock, while others receive pickups at the front desk.
- Unlabeled or poorly labeled items → Drivers are not equipped with printers or packing materials, so your shipment should be ready upon their arrival.
Note
If you’d like to coordinate with your driver directly, you can do so by contacting the carrier. At the prompt, say “pickup status,” then provide your Customer Pickup Request number, which can be found in your account.