LugLess makes shipping during the holiday/winter season look easy, but it can present challenges. To ensure a smooth experience, we recommend taking extra precautions during peak season. While our team handles most of this, we’ve compiled a list of helpful tips for shipping during this time of year.
Plan ahead
If you’re shipping to a destination that can experience extreme weather, like a ski resort, we suggest shipping your items ahead of your arrival. In the event of a weather delay, this can ensure your item still arrives on time. Most hotels and resorts can hold your items without issue; however, we recommend confirming with them directly.
Choose the correct category
When shipping skis or snowboards, it’s important to ensure the correct category is selected. To do so, we recommend utilizing our calculator.
| Item | Max Weight | Max Size |
|---|---|---|
| Snowboard | 50 lbs | 67" x 14" x 7" |
| Large Snowboard | 67 lbs | 77" x 15" x 8" |
| Skis | 45 lbs | 76" x 9" x 8" |
| Large Skis | 90 lbs | 76" x 15" x 9" |
| Ski Boot Bag | Usually ships as a Carry-on | |
Pack for success
To ensure the safe delivery of your skis or snowboard, please follow proper packing procedures:
- Items must be packed in either a soft-sided travel case, a hard-sided travel case, or a box.
- Use protective padding around the bindings.
- Secure your case shut with a lock or zip tie.
- Consider taping down or removing your bag's handle and/or straps to ensure a smooth shipping experience.
- Helmets, goggles, and ski boots should never be shipped in a ski bag as they would not be adequately protected in transit.
What to do in the event of a delay?
We can all agree that severe weather is the worst part of winter! Winter storms can ground planes and result in unsafe road conditions for our carriers. While these weather events are out of the control of LugLess and the carrier, our respective teams will do everything possible to avoid delays. Allowing extra time for your item to arrive will also help ensure a timely delivery.
In the event your shipment is impacted, we recommend contacting the carrier for the most up-to-date information. They will provide you with all the available options. If you need a jumping-off point, we have listed some commonly asked questions below. Just provide them with your tracking number to get started:
- When is the rescheduled delivery date for my package? What time of day will it be delivered?
- Can my luggage be held at a carrier location for pickup? What day? What time?
- Can you upgrade/escalate my shipment for early delivery?
Our carriers have a network that spreads across the entire country, and weather conditions in one part of the country can result in a delay elsewhere. For example, if you are shipping your luggage from sunny Southern California to the coast of Florida, you likely won't be seeing any snow on your trip. However, there may be a snowstorm in Colorado that stops the trailer carrying your bags from passing through as scheduled.
FAQs
How far in advance should I ship my packages to a winter destination? Most hotels are willing to hold shipments for a day or two ahead of a trip (confirm directly). That will usually provide enough cushion to avoid inclement weather impacting your trip.
Is a boot bag included in my ski label? Boot bags ship separately, usually within our Carry-on category. You can confirm using our calculator.
Will you pay for my ski rentals if my package is late? LugLess does not cover incidentals related to delays, including rental equipment. If you are shipping to an area prone to adverse weather, consider shipping ahead of time.
Can you expedite a shipment? Once an item is in transit, LugLess does not have the ability to expedite it.
Can I ship in a soft case? You should ship using a travel-ready bag, which can be a soft-side bag with internal padding.
Can I put multiple skis/snowboards in one bag? If your case fits multiple skis/snowboards, yes. Just ensure they are each protected from each other by using padding.
Why is my package delayed when the weather near me is sunny? Our carriers operate vast transit networks, which means adverse weather conditions in one area can affect another. Rest assured, carriers work as quickly as possible to resolve these delays and it’s likely your item will start moving shortly.