Will my luggage be insured?
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Is my luggage insured?
The contents of your luggage may be insured depending on the support plan you choose during the booking process. If you ship naked luggage, the insurance coverage for the actual suitcase is capped at $100 for damage.
The insurance company considers your luggage to be "outside packaging" which is why the coverage is limited for naked luggage. This usually isn't a problem since the luggage will be handled with care by our carriers. You should expect some normal wear and tear, and in rare circumstances, we have seen an overpacked suitcase bust open or damage caused by loose straps. The only way to have full coverage for your luggage is to ship it within a box.
What does insurance cover?
Insurance provides purchase replacement coverage for the contents of your luggage up to the full amount of the insurance. This coverage is offered through a third-party provider and they have a very simple, self-service claim process in the rare event that you experience damage or loss.
Suitable packaging is required to ensure the contents of your luggage arrives safely at its destination. We recommend that you wrap ski bindings and golf clubs to help prevent damage.
Can I increase my insurance?
If you decide you need additional insurance after your trip has been booked you can add insurance up to $3500 per bag. To add insurance simply log into your account:
My Account > Trips > View Trip > Edit > Other > Insurance
The insurance value applies to each shipping label, and you can increase coverage up to the point you ship your luggage without needing to print new labels. Once your luggage has been shipped you can not change the insurance coverage.