Will my luggage be insured?
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Is my luggage insured?
The contents of your luggage may be insured depending on the support plan you choose during the booking process. If you ship naked luggage, the insured value for the actual suitcase is capped at $200 for damage.
The insurance company considers your luggage to be "outside packaging" which is why the coverage is limited for naked luggage. This usually isn't a problem since the luggage will be handled with care by our carriers. You should expect some normal wear and tear, and in rare circumstances, we have seen an overpacked suitcase bust open or damage caused by loose straps. The only way to have full coverage for your luggage is to ship it within a box.
What is covered?
Insurance coverage provides purchase replacement for the contents of your luggage up to the full amount of the insurance coverage. This coverage is offered through a third-party provider and they have a very simple, self-service claim process in the rare event that you experience damage or loss.
Suitable packaging is required to ensure the contents of your luggage arrives safely at its destination. We recommend that you wrap ski bindings and golf clubs to help prevent damage.
How much coverage do I have?
We always recommend covering your luggage and contents up to their full replacement value. You can check how much coverage you have directly within you account:
My Account > Trips > View Trip > Overview > Coverage
You can add insurance up to $3,500 per bag at anytime before putting your luggage into transit. Learn how here!