Before you ship your package, please review our list of items that are prohibited or are not covered by Value Protection. Coverage generally applies to everyday household and personal items that are not fragile or specialty items. This includes things like clothing and accessories, sports gear, linens, books, small home items and appliances, paper products, toys, etc.
Keep in mind that to be eligible for coverage, all items must be properly packed and secured for transit.
These items are prohibited from being shipped:
- Medication (prescription and over-the-counter)
- Perfume (anything with high alcohol content)
- Batteries (Lithium-based batteries commonly found in laptops, cell phones, tablets, etc.)
- Alcohol
- Aerosols
- Vapes
- Flammables & Explosives
- Firearms
- Illegal Drugs
- Currency
- Disallowed Household Items: Knives, cleaning supplies, liquids of any kind, furniture, glass, fragile items, cosmetics
- Other: All Disallowed Goods described in the Terms of Service
Shipping prohibited items can result in delays or the removal of your shipment from transit. Please ensure these are not included to avoid issue.
These items can be shipped, but are not covered by Value Protection:
- Electronics (excluding small kitchen appliances, which are covered)
- Fragile items (glassware, ceramics, stoneware, etc.)
- Musical instruments
- Valuables (jewelry, watches, collectables, antiques, etc.)
- Artwork
- Documents (diplomas, securities, passports, etc.)
- Infant and child equipment (strollers, car seats, etc.)
FAQs
Can I add or increase my value protection? Yes, LugLess offers up to $3,500 in coverage. You can increase your coverage before transit by heading to the “Edit” tab within your account.
Can I ship musical instruments? Due to the fragile nature of instruments, LugLess does not recommend shipping them unless they are professionally packed. Instruments are not covered by Value Protection.
If the item is not covered but not prohibited, can I ship it? Yes, but it will not be eligible for coverage under Value Protection.