Who should I contact for support?
If your items are already in transit, contacting the carrier directly is the most efficient way to confirm the status of your shipment or pickup. Our carriers offer 24/7 support for shipping-related questions about drop-off, pickup, transit, and delivery.
You can also reach out to LugLess regarding our service or additional support with your shipment. If you received an email alert, it will likely direct you on how to resolve the issue. If you reply directly to it, our team will assist you accordingly! When live chat is available, you’ll see the chat bubble on our home page.
Carrier Support
After you have shipped your stuff, it is most efficient to get shipment status questions answered directly by the carriers. Our carriers have 24/7 support for shipping-related questions about drop off, pickup, transit, and delivery.
UPS® Support
- Phone: 1 (800) 742-5877
- Tracking: https://www.ups.com/tracking/tracking.html
- Locations: https://www.ups.com/dropoff
- Service alerts: https://www.ups.com/us/en/service-alerts.page
FedEx® Support
- Phone: 1 (800) 463-3339
- Tracking: https://www.fedex.com/apps/fedextracking/
- Locations: https://www.fedex.com/locate/
- Service Alerts: https://www.fedex.com/en-us/service-alerts.html
Calling about pickup? Make sure to provide your Customer Pickup Request Number, otherwise the carrier will not be able to locate your pickup. You can find this within your account:
- Next Steps → Track my pickup
LugLess Support
For any questions about what LugLess is or how our service works, you’ll want to reach out to us directly. Our team is here to assist with any booking-related questions, but you can also find most answers in our Help Center. If you can’t find it there, reach out via chat or email. To keep our costs low, LugLess only offers phone support to paying customers.
Operating Hours
Monday – Friday; 9 AM – 5 PM EST. Expect a reply within 24 hours for messages received after hours, or the following business day.
Live Chat Support
During business hours, we offer chat with one of our shipping experts, perfect for any questions you may have.
Email Support
You can email us at help@lugless.com. During normal business hours, you can expect a response within 4 hours!
Phone Support
If you have opted for phone support, you can find our contact within your account:
- Trip → Other → LugLess Contact
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